History of Managed IT Services

When enterprise computing began, IT services were offered on a break/fix basis, which meant computer systems were fixed by an expert when they stopped working. Most times, the technician who fixed the system was also the same person that installed or built the computer system.

However, with time, as computer manufacturing increased at a faster pace, small IT dealers focussed a lot less on manufacturing and spent most of their time on break/fix activities. This system was labor-intensive, time-consuming, and expensive.

Over time, as computing devices began to be produced at a faster pace than ever before, there was a huge gap between the number of computers that needed repairs and fixing and the number of computers that break/fix technicians could service in a reasonable manner.

As this gap grew wider and wider, Managed IT Services by IT consulting companies started to emerge as an important business function. This happened in the early 2000s to meet the increasing demand for break/fix solutions. Managed IT Services offered better IT operations management by attempting to monitor systems, conduct maintenance, and perform upgrades on a routine basis to prevent problems before they could occur.

In recent years, increased Internet capabilities and cloud administration allowed IT support businesses to monitor computer systems and provide solutions to customers remotely, thus making global IT services more efficient. Managed IT Services, today, offer customers benefits like proven client satisfaction, affordable rates, and consolidated resources.

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