Agent ecosystem

A Growing Library of Governed AI Agents

Deploy one agent, combine several, or scale a coordinated AI workforce around your real workflows.

IGNA Operations Platform Voice Agent Finance Agent Helpdesk Agent Secure Agent Sync Agent Insight Agent Chat Agent GOVERNANCE LAYER

Chat Agent

Trusted answers from approved knowledge, policies, and documents.


Question → Approved content → Guided answer → Review log

Voice Agent

Voice-first intake, routing, and multilingual service where phone matters.


Call → Intent → Respond / route → Human transfer → Summary

Finance Agent

Budget lookup, vendor review, reporting, and leadership visibility.


Request → Approved data → Review → Logged output

Helpdesk Agent

Resolve common issues, summarize tickets, surface recurring patterns.


Issue → Lookup → Next steps → Action → Ticket summary

Insight Agent

Turn approved data into summaries, trends, and decision support.


Question → Data → Summarize → Decision support → Audit

Secure Agent

Policy enforcement, access control, risk detection, and audit monitoring.


Interaction → Policy check → Access → Risk flag → Audit

Sync Agent

Keep systems, content, and data aligned across workflows.


Change → Validate → Sync → Exception alert → Monitor

Legacy / CUA Agent

Controlled screen-based help for legacy apps - with human approval.


Legacy screen → Controlled UI → Assist → Approval → Audit

Workflow patterns

How IGNA Agents Work

CHAT AGENT User Question INPUT Approved Content POLICY IGNA Reasoning ENGINE Guided Answer or Handoff RESPONSE Analytics & Review AUDIT
VOICE AGENT Phone Call INPUT Intent Detection NLU Approved Response or Routing ENGINE Human Transfer if Needed ESCALATE Call Summary LOG
FINANCE AGENT Finance Request INPUT Approved Data POLICY Analysis & Lookup ENGINE Human Review if Needed CONTROL Logged Output / Report AUDIT
HELPDESK AGENT Issue Reported TICKET Knowledge / System Lookup KB Suggested Next Steps ENGINE Technician / User Action HUMAN Ticket Summary LOG
INSIGHT AGENT Business Question INPUT Approved Docs / Data POLICY Search & Summari- zation ENGINE Decision Support OUTPUT Usage / Audit Log AUDIT
SECURE AGENT AI Interaction TRIGGER Policy Check GOVERN Access Control ENGINE Risk Flag / Review ⚠ ALERT Audit Trail LOG
SYNC AGENT Data Change TRIGGER Validation RULES Sync Across Systems ENGINE Exception Alert ⚠ ALERT Monitoring Dashboard OBSERVE
LEGACY APP AGENT / CUA Legacy Screen UI INPUT Controlled UI Interaction CUA Agent Assist ENGINE Human Approval CONTROL Audit Trail LOG
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