Delivery Model

AI as a Service

Governed AI agents, delivered as a managed service – built for mid-market and enterprise operations teams.
IGNA’s AI as a Service gives your organization access to the full IGNA® agent library without building or maintaining AI infrastructure in-house. We deploy, govern, and support the agents. You keep control of the decisions.
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Chat Voice Finance Helpdesk Insight Secure MANAGED BY IGNA

Common Questions We Answer

Most organizations want the benefits of AI, but few have the staff, budget, or infrastructure to build and govern it themselves

IT teams already stretched across core systems and legacy applications.
IT teams already stretched across core systems and legacy applications.
Governance and compliance expectations that most off-the-shelf AI tools weren’t built for.
Pressure to modernize operations without a large capital project or a year-long build.

The Solution: AI as a Service

Instead of a single copilot, access to the full IGNA® agent library

Deployed and governed by our team, scoped and priced to what you need.

IGNA Chat

Contextual copilot for internal knowledge and systems of record.

IGNA Voice

Voice-first intake, routing, and multilingual phone support.

IGNA Finance

Budget lookup, vendor review, and reporting

IGNA Helpdesk

Resolves common IT tickets and surfaces recurring issues.

IGNA Insight

Turns approved data into summaries, trends, and decision support.

IGNA Secure

Policy enforcement, access control, and audit monitoring.

IGNA Sync

Keeps systems, content, and data aligned across workflows.

Legacy / CUA Agent

Controlled, screen-based automation for legacy applications, with human approval.

Start with one agent and one workflow. Expand as it proves out.

How It Works

Delivered through the same process as every IGNA engagement

30-Day Sprint

Discover, assess, design, quantify

Deploy

Live for a defined workflow

Govern

Approved data, guardrails, review

Support

Hosting, updates, tuning

See the 30-Day Sprint in detail

Governed by Design

Every agent operates inside the same controls, regardless of which module you deploy

Approved Data Only

Agents connect to vetted, role-approved sources.

Role-Based Access

Every interaction is scoped to the user's role and approved knowledge boundaries.

Human Review

High-impact decisions route to a human reviewer before any action is taken.

Audit Trails

Every interaction is logged for compliance review.

BUILD LESS. DELIVER MORE.

Why AI as a Service
(vs. building it yourself)

No infrastructure to manage

Hosting, updates, and security are handled for you – nothing for your IT team to maintain.

Priced to start small

Begin with one agent, one workflow, or one department, and scale from there.

Built for regulated environments

Agents are designed around governance, access control, and audit requirements from day one, not retrofitted after deployment.

Practical for the mid-market

Built for organizations with 250–5,000 employees that need real operational AI, not a research project that never reaches production.

Proof Point

Real deployments, real outcomes

An enterprise finance department embedded IGNA agents inside Teams, surfacing policy answers and routing approvals without adding headcount.

A logistics provider deployed IGNA copilots and cut resolution time by 40%.

0%+

Faster Resolution Time

See what AI as a Service looks like for your organization.

Start with a focused platform briefing. No long sales cycle - just a conversation about where AI could help first.

Schedule a Platform Briefing

Process-first adoption

IGNA starts with the workflow, the process maturity, the risks, and the expected outcome - not with the model. Every deployment is grounded in operational reality.

Governed AI agents

Approved data, role-based access, human review, audit trails, and escalation rules are core to the IGNA operating model - not add-ons applied after the fact.

Enterprise integration

Connect to documents, systems, APIs, knowledge bases, workflows, and legacy applications - where appropriate and with the right governance controls in place.

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