Welcome to HelpDesk add-in
we are pleased that you decided to try HelpDesk add-in by Ignatiuz. Ignatiuz is a leading IT solutions provider providing custom SharePoint development solutions.
HelpDesk add-in build by Ignatiuz is a place that a user of information technology can call to get help with a problem. Typically, the term is used for centralized help to users within an enterprise. With a quick setup process and friendly user interface, the add-in offers an easy working curve for the users.
The HelpDesk add-in runs with
Office 365 and SharePoint on-premise. HelpDesk is required for any organization to organize support requests. It helps in assigning and distribute to agents. System keeps tracks of every support request within an organization.
Few of the salient features of the HelpDesk add-in are:
- Analyzing help desk performance
- Converting email to ticket.
- Assigning to Technician.
- Understanding User Satisfaction.
- Assign and resolve support request.
- Keep track of all the request received.
We hope that your Organization will love using HelpDesk add-in, resulting in increased returns on your technology investments.
Latest upgrades and fixes
To offer maximum benefit out of the add-in, we keep adding new features often to it. We make sure that it adds more value to your business operations with every new release. Below is a quick overview of the recent releases.
- Version: 18.104.22.168
- Release date: 7/12/2019
Below is the workflow for HelpDesk add-in:
Once the user is logged in to the Office 365 environment and if add-in is already installed, it can be opened as shown below:
- Go on site content
- On clicking on site content, it will show all the installed add-ins.
- Start the add-ins by clicking on it.