Help Guide

Welcome to HelpDesk add-in

we are pleased that you decided to try HelpDesk add-in by Ignatiuz. Ignatiuz is a leading IT solutions provider providing custom SharePoint development solutions.

HelpDesk add-in build by Ignatiuz is a place that a user of information technology can call to get help with a problem. Typically, the term is used for centralized help to users within an enterprise. With a quick setup process and friendly user interface, the add-in offers an easy working curve for the users.

The HelpDesk add-in runs with
Office 365 and SharePoint on-premise. HelpDesk is required for any organization to organize support requests. It helps in assigning and distribute to agents. System keeps tracks of every support request within an organization.

Few of the salient features of the HelpDesk add-in are:

  • Analyzing help desk performance
  • Converting email to ticket.
  • Assigning to Technician.
  • Understanding User Satisfaction.
  • Assign and resolve support request.
  • Keep track of all the request received.

We hope that your Organization will love using HelpDesk add-in, resulting in increased returns on your technology investments.

Latest upgrades and fixes

To offer maximum benefit out of the add-in, we keep adding new features often to it. We make sure that it adds more value to your business operations with every new release. Below is a quick overview of the recent releases.

  • Version: 1.6.0.0
  • Release date: 7/12/2019

Installing and configuring the add-ins

  • Make sure that you are logged into Office 365 as an administrator. Click here to visit the HelpDesk add-in page on Office Store.
  • Click on “Get It Now” button to add the add-in.

Workflow

Below is the workflow for HelpDesk add-in:

Logging On

Once the user is logged in to the Office 365 environment and if add-in is already installed, it can be opened as shown below:
  • Go on site content
  • On clicking on site content, it will show all the installed add-ins.
  • Start the add-ins by clicking on it.

HelpDesk

The system menu appears on the left and it is different for Administrator and User. See below for the difference and uses:
  • Administrator
  • Users

User

On welcome link there is a dashboard with a HelpDesk image.

Technician

On welcome link there is a dashboard with a HelpDesk image.

Get a Demo of HelpDesk App

office 365 demo icon