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Support System- IT Change Management FAQ

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The Office 365 IT Change Management add-in is designed to work efficiently with SharePoint 2013, SharePoint 2016 and SharePoint Online (Office 365).

You can get the add-in from Office app store. You need to be logged in to SharePoint Online site as an admin. To view the step by step instructions for installing the add-in, please review the user manual at

You can install Office 365 IT Change Management add-in by adding the add-in from app store.

Go to site content add an add-in and select add-in and install.

  • Administrator
  • System Engineer
  • User

An administrator can

  • View Dashboard
  • Assigned User role
  • Add Systems
  • Add Status
  • Add Project
  • Add Outage type

An System engineer can

  • View Dashboard
  • View User role
  • View Users
  • View Projects
  • Add new Events

A user can

  • View Dashboard
  • View Projects

Only System engineers can created the events that will be notified to the assigned person.

Only the administrator can download the app from app store on SharePoint.

Yes, administrator can view all the IT Change Management of an organization.

Yes, there can be more than one administrator in the system.

To remove the app from the site please follow the below steps:-

  • Login to sharepoint using Administrator account
  • Click on setting icon
  • Go to contents
  • Locate IT Change Management app
  • Click the 3 dots on office 365 app – a pop-up will appear
  • Click on three dots appearing on the pop-up
  • A remove option will appear click on remove and the app will get removed successfully.

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