Dashboard
On welcome link there is a dashboard with a HelpDesk image.
Once the technician login, all the details of ticket can be seen here like time of the ticket generated along with the date, current status of the ticket, priority of the ticket, by whom ticket is generated and to whom ticket is assigned to.
Details of request can be seen at dashboard of welcome module in tabular form and will be appear blank if no such request is there.
Assigned To Me
Technician can view the new tickets as “Assigned To” and “Submitted By” in tabular form.
Help
This feature will provide a guide to the technician’s that how to work with the application. It will also help guide the users with the working and functionality flow of the application.
