The intuitive internal helpdesk system

to manage all your employee’s requests.

Happy employees lead to business success. Give them the care they need with Helpdesk, a free to use internal ticketing system by Ignatiuz.

Helpdesk is designed to facilitate seamless communication between the employees and helpdesk agents. Along with creating support tickets, employees can track status of all their tickets in one place. Easy reporting features gives administrators complete insights of agent performance and helps in decision making process.

Helpdesk works efficiently with SharePoint 2013, SharePoint 2016 and SharePoint Online (Office 365) and leverages the enterprise business features of SharePoint.

HelpDesk App by Ignatiuz

The global employee HelpDesk solution for SharePoint and Office 365. We are delighted to showcase our app users across the world.

Help Desk App proudly powers

Notable features:

  • Quick and easy to set up.
  • Works within your SharePoint site, lesser password for your employees to remember.
  • Detailed reporting of tickets with status i.e. open, resolved, pending etc.
  • Supports Internet Explorer, Edge and Chrome browsers.
  • Offers easy learning curve for employees.
  • Clean interface to raise tickets and track status of tickets.
  • Email notification to the requester and agent on each transaction.
  • Free dedicated and timely support.
Standard
Free forever
$0
free forever
Unlimited users and tickets
Detailed reporting
Email notifications
Workflow
Limited email support
Export reports to Excel
Download Free
Professional
$1,499
paid annually
Everything in Free +
Advanced report filtering
Priority phone and email support
Microsoft Teams integration
Card View for tickets
Advance workflows and due ticket alerts
KPI Charts
Buy Now
Enterprise
For Your Custom Request
Everything in Pro +
PowerBI integration
Dynamics CRM integration
Microsoft Project integration
In-app productivity tools
Tailor made features
Request Here

Contact us today to learn more about implementing the HelpDesk App for your organization.
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Product Reviews

Don't take our word for it, here's what our customers are saying:

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Iwan Wetering
Basic but to the point

The tool is fine for basic helpdesk functionality and reporting with Excel...

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Matthew Alexander
Internet Explorer

The navigation to add users and other features the buttons do not display with Internet...

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Denis Brown
No clear documentation. PITA to configure

The documentation is not clear. Adding a user? I add myself as administrator. All good so far....

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Jimmy Castle
App

I downloaded but don't see it

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