The intuitive internal helpdesk system to manage all your employee’s requests.

Happy employees lead to business success. Give them the care they need with Helpdesk, a free to use internal ticketing system by Ignatiuz.

Helpdesk is designed to facilitate seamless communication between the employees and helpdesk agents. Along with creating support tickets, employees can track status of all their tickets in one place. Easy reporting features gives administrators complete insights of agent performance and helps in decision making process.

Helpdesk works efficiently with SharePoint 2013, SharePoint 2016 and SharePoint Online (Office 365) and leverages the enterprise business features of SharePoint.

Notable features:

  • Quick and easy to set up.
  • Works within your SharePoint site, lesser password for your employees to remember.
  • Detailed reporting of tickets with status i.e. open, resolved, pending etc.
  • Supports Internet Explorer, Edge and Chrome browsers.
  • Offers easy learning curve for employees.
  • Clean interface to raise tickets and track status of tickets.
  • Email notification to the requester and agent on each transaction.
  • Free dedicated and timely support.

If you have any questions or face any difficulties configuring or accessing the add-in, please feel free to reach out to us at support@ignatiuz.com.